Terms of Service

Last updated: 16 July 2026

1. Introduction

1.1. These Terms govern your access to and use of the App and the Services made available through it by the Company.

1.2. The App is a platform through which Users may create, organise, discover and participate in football matches in their local area.

1.3. Unless expressly stated otherwise, the App acts solely as an intermediary technology platform and is not the organiser, operator or owner of any football Fixtures or venues.

1.4. These Terms constitute a legally binding agreement between the App and the Users.

1.5. By creating an Account, accessing or using the App, you acknowledge that you have read, understood and agree to be bound by these Terms.

1.6. If you do not agree to these Terms, you must immediately discontinue your use of the App.

2. Definitions and Interpretation

2.1. In these Terms, unless the context indicates otherwise:

• "Account" means a registered account created by the User in terms of clause 4;
• "App" means the Pitchside Fives mobile application;
• "Company", "we", "us" or "our" means NTO Analytics (Pty) Ltd, a limited liability company, with registration number 2021/715525/07, incorporated in accordance with the laws of South Africa and registered address at 7 Hillhead Dr, Phoenix, Kwa Zulu Natal, 4302, South Africa;
• "Fixture" means any football match created and managed by Users through the App;
• "Parties" means the App, Company or Users and "Party" means, as the context requires, either one of them;
• "PayFast" means PayFast (Pty) Ltd, a limited liability company, with registration number 1999/01744/07, a third-party payment gateway provider authorised to manage secure electronic transactions between Parties;
• "Refund and Cancellation Policy" means the App's refund and cancellation policy, as amended from time to time and made available electronically through the App;
• "South Africa" means the Republic of South Africa;
• "Services" means all services made available by the App as set out in clause 3;
• "Terms" means these terms of service which governs your use of and conduct on the App; and
• "User/s", "you" or "your" means any person above the age of 18 years old who makes use of the App and the Services provided.

2.2. Unless the context indicates otherwise: references to a clause are references to a clause of these Terms; words importing the singular include the plural and vice versa, words importing one gender include the other genders, references to a person include any natural or juristic person; reference to legislation is to that legislation as amended or replaced from time to time; where any period is calculated in days, the first day shall be excluded and the last day included; the words "including" and "in particular" are without limitation; and headings do not govern or affect the interpretation of these Terms.

3. Services

3.1. The App is an online platform that enables Users to create, organise, discover and participate in Fixtures.

3.2. Subject to the Terms, the Services provided by the App include:

• account registration and management in terms of clause 4 below;
• identity verification of Users, where required;
• the creation, publication and management of Fixtures by Users ("Hosts");
• enabling Users to browse, join and book spots in 5-a-side, 6-a-side, or 7-a-side Fixtures organised by Hosts near your location ("Players");
• facilitating electronic payments for bookings through PayFast;
• providing notifications and communications relating to Fixtures and Accounts; and
• any additional functionality or services made available by the App from time to time.

3.3. Pitchside Fives does not guarantee that it or the Services will be available at all times or without interruption, however it shall use reasonable efforts to maintain the availability and functionality of the App.

3.4. Unless expressly stated otherwise, the App: is not the organiser, promoter or operator of any Fixture; does not own, lease or manage any sporting venue where games are played; and is not responsible for the conduct or omissions of Hosts, Players, venue operators or any third party.

4. User Account

4.1. Access to certain Services requires the creation of a registered Account.

4.2. Users must be 18 years or older and must use accurate and complete information when creating an Account.

4.3. To create and verify your Account, you may be required to provide certain personal information. Any personal information collected and processed by Pitchside Fives will be handled in accordance with the Privacy Policy, available electronically on the App.

4.4. You are responsible for maintaining the confidentiality of your Account's credentials and for all activities carried out through your Account.

4.5. Should you suspect any unauthorised use of your Account, please notify us immediately at support@pitchsidefives.co.za.

5. Bookings, Cancellations and Refunds

5.1. Players secure their participation in a Fixture by making the applicable payment through the App. All payments are subject to the provisions of clause 6 below.

5.2. Players will receive confirmation through the App once their booking has been confirmed and secured.

5.3. Each Fixture has a minimum number of Players required to proceed. If a Fixture does not reach the minimum player count by the scheduled kick-off time, it will be automatically cancelled and all confirmed Players will be refunded in full.

5.4. Fixtures may also be cancelled by the Hosts, where reasonably necessary, or due to venue unavailability, in which case confirmed Players will be refunded in full.

5.5. For full details regarding cancellation and refund procedures, please refer to the Refund and Cancellation Policy available electronically on the App.

6. Payments

6.1. All payments are processed securely through our third-party payment gateway provider, PayFast.

6.2. By making payment through the App, Users acknowledge that their payment transaction is subject to the terms and conditions of PayFast.

6.3. We do not provide banking, financial or payment services nor do we store your card details. As such, we are not responsible for any delay, interruption or failure in payment processing attributable to PayFast.

6.4. All fees displayed on the App include any applicable taxes unless expressly stated otherwise.

7. User Conduct

7.1. When utilising the App, including the in-App chat feature, you agree not to: harass, threaten, abuse, or discriminate against other Users; post unlawful, defamatory, obscene, or otherwise objectionable content; impersonate any person or entity, misrepresent your identity or affiliation, or provide false or misleading information; attempt to disrupt, reverse-engineer, or gain unauthorised access to the App or its systems; or use the App for any unlawful purpose or in violation of these Terms.

7.2. The App reserves the right to investigate suspected breaches of these Terms and may suspend or terminate a User's Account in accordance with clause 9 below and our community guidelines (available electronically through the App).

8. Breach

8.1. If you breach these Terms, Pitchside Fives may notify you of the breach and require you to remedy it within 14 calendar days. If you fail to do so, the App may, without prejudice to any other rights or remedies available at law, suspend or terminate your Account, restrict your access to the App or Services and recover any damages arising from the breach.

9. Suspension and Termination

9.1. We may suspend or terminate your Account where: a material breach of these Terms or our community guidelines has occurred; we reasonably believe your conduct poses a security or operational risk to other Users or to the App; or fraudulent, abusive or unlawful conduct is suspected.

9.2. Users may terminate their account at any time following which the use of the App shall cease. See our Account Deletion page for how to do this.

10. Disclaimer and Limited Liability

10.1. The App and Services are provided on an "as is" and "as available" basis. The App makes no warranties or representations, whether express or implied, regarding the availability, reliability, accuracy or suitability of the App, Services, Fixtures or Users.

10.2. To the maximum extent permitted by law, neither the Company nor the App shall be liable for any indirect, incidental, special or consequential losses or damages (including personal injury, loss of data or loss of profits) arising from or in connection with: your use of the App; your participation in any Fixture; or any act or omission of a Host, Player or third party.

10.3. Nothing in these Terms limits liability that cannot be excluded under South African law.

11. Assumption of Risk

11.1. You acknowledge that participation in football involves inherent risks, including the risk of serious injury, permanent disability or death.

11.2. You agree to participate in Fixtures entirely at your own risk.

11.3. You are solely responsible for ensuring that you are medically fit and physically able to participate in any Fixture and for obtaining any insurance cover you consider necessary or appropriate.

11.4. If you have any concerns regarding your health or fitness, you should consult a qualified medical professional before participating in any physical activity.

12. Third Party Services

12.1. The App does not own, operate or control any third-party services or venues and makes no representation or warranty regarding their availability, quality, safety or suitability.

12.2. Your use of any third-party services may be subject to the terms and conditions of the relevant third party. The App shall not be responsible for any act, omission or default of any third-party service provider or venue operator.

13. Intellectual Property

13.1. All content, branding and software associated with the App is the property of the Company or its licensors and is protected by applicable intellectual property laws.

13.2. You are expressly prohibited from copying, modifying, distributing, or creating derivative works from the App without our prior written consent.

14. Dispute Resolution

14.1. The Parties shall use reasonable endeavours to resolve any dispute arising from or in connection with these Terms through good faith negotiations.

14.2. If a dispute cannot be resolved within 30 calendar days the Parties may refer the dispute to an arbitrator appointed by the Arbitration Foundation of Southern Africa ("AFSA") for final resolution in accordance with the rules of AFSA, provided that there shall be no right of appeal.

14.3. Neither the User, App nor the Company shall in any way be precluded from obtaining interim relief on an urgent basis from a South African court of competent jurisdiction pending the decision of the arbitrator.

15. Notices

15.1. Where you have any issue with the App, we choose the registered address provided in clause 2.1.4 as the address where any legal document or notice must be served on or delivered to us.

15.2. Any legal document or notice to be served in legal proceedings must be written on paper. The relevant provisions of the Electronic Communications and Transactions Act 35 of 2002 do not apply to these documents or notices.

16. General

16.1. These Terms comprise the whole agreement between the Parties in regard to its subject matter.

16.2. We may amend the Terms from time to time. We will notify you of material changes through the App or by email. Continued use of the App after changes take effect constitutes acceptance of the amendments.

16.3. No Party is allowed to assign or transfer their rights or obligations under these Terms without the prior written consent.

16.4. These Terms are governed by the laws of South Africa.

16.5. The Parties consent and submit to the jurisdiction of a relevant competent court located within South Africa regarding all matters arising from this Agreement.

16.6. Any illegal or unenforceable provision of these Terms may be severed, and the remaining provisions of these Terms continue in force.