Privacy Policy

Last updated: 5 August 2026

1. Introduction

1.1. This Policy explains how we collect, use, disclose and store your Personal Information and the rights available to you in accordance with the POPIA and other applicable laws.

1.2. The App, operated by the Company, is a platform that enables Users to create, organise, discover and participate in football matches in their local area.

1.3. This Policy must be read with the Agreements that describe the manner in which we, in specific circumstances, collect and/or Process your Personal Information.

1.4. By using the App, you consent to the collection and Processing of your Personal Information as described in this Policy.

1.5. This Policy applies to all Users of the App and the Services provided.

2. Definitions and Interpretation

2.1. In this Policy, unless the context indicates otherwise:

• "Agreement" means the Terms and any other documents or agreements between the App and you;
• "Information Officer" means any person duly appointed by the Company to ensure compliance with POPIA as set out in clause 15;
• "Information Regulator" means the regulator established in terms of Section 39 of POPIA;
• "Parties" means the App, Company or Users and "Party" means, as the context requires, either one of them;
• "Personal Information" means information provided by the User as set out in clause 3;
• "Policy" means this privacy policy which governs the collection, Processing and erasure of Personal Information;
• "POPIA" means the Protection of Personal Information Act 4, 2013;
• "Process", "Processing" or "Processed" has the meaning assigned to it by POPIA and includes the collection, receipt, organisation, storage, use, dissemination, deletion or destruction of Personal Information;
• "Special Personal Information" means information regarding religious or philosophical beliefs, race or ethnic origin, trade union membership, political persuasion, health or sex life, biometric information or information about your criminal offences or convictions;
• "South Africa" means the Republic of South Africa; and
• "Account", "App", "Fixture", "Hosts", "PayFast", "Services", "Players", "Terms", "User" and "Company", "we", "us" or "our" shall have the meanings assigned to them in the Terms.

2.2. Unless the context indicates otherwise: references to a clause are references to a clause of this Policy; words importing the singular include the plural and vice versa, words importing one gender include the other genders, references to a person include any natural or juristic person; reference to legislation is to that legislation as amended or replaced from time to time; where any period is calculated in days, the first day shall be excluded and the last day included; the words "including" and "in particular" are without limitation; and headings do not govern or affect the interpretation of this Policy.

3. Personal Information

3.1. Personal Information refers to information related to an identifiable, living person and where applicable, an existing juristic person.

3.2. We may Process various types of Personal Information provided by you, as follows:

• Identity Information which includes your full name, date of birth, gender as well as copies of your identity document and photographs necessary to verify your identity;
• Contact Information which includes your email address, telephone or cell phone number;
• Account Information which includes your username, account preferences and profile information;
• Location Information which includes geographical information from your device such as GPS data;
• Technical Information which includes your account login details, authentication credentials and the method used to access the App, such as through your Google or Apple account, or your email address and password;
• Communication Information which includes permissions for push notifications and communications exchanged through the in-App chat feature; and
• Transaction Information which includes booking amount, payment status, payment history and refund records.

3.3. The App does not collect Special Personal Information unless required by law or where explicit consent is required from you.

3.4. Additionally, neither the App nor the Company collects or stores your full bank card or bank details as transactions are handled directly by our third-party payment gateway provider, PayFast.

4. How We Collect Personal Information

4.1. We collect User's Personal Information directly from you when you create an Account, complete your profile, make a booking, participate in a Fixture and communicate with us relating to the Services.

5. Purpose of Processing Personal Information

5.1. Personal Information is Processed with the objective of enabling Users to use the App and engage with the Services provided.

5.2. Your Personal Information may be Processed for the following purposes:

• creating, verifying and managing your Account;
• finding, booking, joining and participating in Fixtures organised by Hosts;
• displaying nearby games based on your approximate location;
• processing payments for game bookings and issuing refunds where eligible (see our Refund & Cancellation Policy);
• communicating with you, through push notification or other means, your booking confirmations, Fixture changes and chat activity;
• enabling in-App communication between Players who are confirmed to be participating in the same Fixture;
• maintaining the security and integrity of the App; and
• complying with our legal obligations.

5.3. We will Process your Personal Information only where: you have provided your consent; the Processing relates to the provision of the Services to you and performance of our obligations provided in the Terms; and the Processing is necessary for compliance with POPIA and any other law and legal or regulatory framework.

6. Device Permissions

6.1. To provide certain features of the App, we may request access to the following device permissions:

• location services to identify and display nearby Fixtures and other relevant content;
• camera to enable you to capture and upload a profile picture;
• photo library or gallery to enable you to select and upload a profile picture for your Account; and
• push notifications to send you notifications relating to your Account, bookings, Fixtures, in-App messages and other important updates.

6.2. You may grant, refuse or withdraw these permissions at any time through your device settings. Please note that refusing or withdrawing certain permissions may limit the availability or functionality of certain features of the App.

7. Disclosure of Personal Information

7.1. The App does not sell your Personal Information to any third parties.

7.2. We may disclose your Personal Information to third parties where such disclosure is necessary to provide the App and the Services, including, without limitation, to:

• Supabase Pte. Ltd, our backend provider, handling authentication, database storage, real-time chat, and file storage (e.g. profile photos);
• PayFast, a third-party payment gateway provider that handles payment collection and refunds for bookings;
• Firebase (Google), which provides push notification services to enable communications through the App;
• Google and Apple, if you choose to sign in using Google Sign-In or Sign in with Apple, these providers authenticate your identity on our behalf;
• other Users where necessary to facilitate bookings, Fixtures or communication through the App; and
• competent authorities where required by law or a lawful request.

8. International Data Transfers

8.1. Certain third-party service providers may process or store data on servers located outside of South Africa.

8.2. We will take reasonable steps to ensure third parties who Process Personal Information on our behalf will implement appropriate security safeguards and to Process such Personal Information only for authorised purposes and in accordance with POPIA and other applicable laws.

9. Retention of Data

9.1. Subject to clause 9.2 below, we retain your Personal Information for: as long as your Account is active; as needed to provide you the App's Services; resolution of disputes; or the enforcement of our Agreements.

9.2. As it relates to our compliance with applicable legal, regulatory, tax, accounting and other requirements, we may be required to retain Personal Information for a period of five years.

9.3. When Personal Information is no longer required, we will securely delete, destroy, anonymise or de-identify it in accordance with POPIA.

9.4. You may request deletion of your account and associated data at any time in accordance with clause 10 below however, retention of your Personal Information will be subject to our legal obligations provided in clause 9.2 above.

10. Your Rights in Terms of POPIA

10.1. As a User and subject to the rights conferred by POPIA, you have the right to: access the Personal Information we hold about you; request a correction of inaccurate or outdated information; request the deletion of your Personal Information where there is no lawful basis for the retention or continued Processing of it, subject to legal or legitimate business retention requirements; and withdraw your consent to Processing where Processing is based on your consent at any time.

10.2. You may delete your Account at any time directly within the App, without needing to contact us, through the account settings menu. Once confirmed, this permanently deletes your Account and profile. Certain records, such as payment and refund records, are retained in de-identified form as described in clause 9.2, and content you shared with other Users through the App (for example, in-App chat messages or match statistics) may remain associated with the relevant Fixture or Player interaction without identifying you personally.

10.3. To request deletion of Personal Information that cannot be removed through the App directly, or for any other exercise of your rights under this clause 10, contact us using the details in clause 15. See also our Account Deletion page for step-by-step instructions.

11. Data Security

11.1. We take reasonable technical and organisational measures to secure the integrity of your Personal Information and use accepted technological standards to prevent unauthorised access to or disclosure of your Personal Information and protect your Personal Information from misuse, loss, alteration and destruction.

11.2. No system is completely secure and accordingly we cannot guarantee absolute security of your Personal Information.

11.3. Where we become aware of a security compromise affecting your Personal Information, we will take the steps required by applicable law, including notifying affected Users and the Information Regulator where required.

12. Children's Privacy

12.1. The App does not offer its Services to persons under the age of 18.

12.2. We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us at support@pitchsidefives.co.za so we may delete it.

13. Third Party Services

13.1. The App does not own, operate or control any third-party services and makes no representation or warranty regarding their Processing of Personal Information.

13.2. Your use of any third-party services may be subject to the privacy policies of the relevant third party. The App shall not be responsible for any act, omission or default of any third-party service provider.

14. General

14.1. This Policy comprises the whole agreement between the Parties in regard to its subject matter and is a separate document from the Terms and other Agreements.

14.2. We may amend the Policy from time to time. We will notify you of material changes through the App or by email. Continued use of the App after changes take effect constitutes acceptance of the amendments.

14.3. No Party is allowed to assign or transfer their rights or obligations under this Policy without the prior written consent.

14.4. Our failure to exercise or enforce any right or provision of this Privacy Policy shall not constitute a waiver of such right or provision.

14.5. This Policy is governed by the laws of South Africa.

14.6. The Parties consent and submit to the jurisdiction of a relevant competent court located within South Africa regarding all matters arising from this Policy.

14.7. Any illegal or unenforceable provision of this Policy may be severed, and the remaining provisions of this Policy continue in force.

15. Contact Us

15.1. If you have questions about this Policy or how we handle your Personal Information, contact us at:

Address	7 Hillhead Dr, Phoenix, Kwa Zulu Natal, 4302
Email	support@pitchsidefives.co.za
Phone	(+27) 71 160 7962

15.2. If you believe that your Personal Information has been Processed contrary to Applicable Law, you may lodge a complaint with our Information Officer.

15.3. If your complaint is not resolved to your satisfaction, you may lodge a complaint with the Information Regulator of South Africa by accessing their website at inforegulator.org.za.