Account & Data Deletion
Delete your account or personal data
This page explains how to delete your Pitchside Fives account and associated personal data, in line with our Privacy Policy.
Option 1 · Request deletion by email
If you can't access the app, or want to request deletion of data that isn't removed through the in-app flow, email us at support@pitchsidefives.co.za from the address associated with your account, with the subject line "Account Deletion Request". We'll verify your identity and confirm once your data has been deleted, typically within 30 days.
Option 2 · Delete in the app
You can delete your account directly from within the Pitchside Fives app, without needing to contact us:
- Open the Pitchside Fives app and log in.
- Go to Profile → myPS5 Settings → My account.
- Tap Delete Account and confirm.
Once confirmed, this permanently deletes your account and profile.
What gets deleted
Deleting your account removes your profile and personal information from Pitchside Fives. Some data is retained or de-identified where we have a legal or legitimate business obligation to keep it:
| Data | What happens |
|---|---|
| Profile & account details | Permanently deleted |
| Name, phone number, email | Permanently deleted |
| Payment & refund records | Retained in de-identified form for accounting and legal compliance |
| Match / fixture history & chat messages | May remain visible to other players, no longer linked to your identity |
| Location data | Never stored beyond active session use; deleted immediately |
Questions
For anything else related to your data, see our Privacy Policy, or contact support@pitchsidefives.co.za.